If you received a damaged item, we're very sorry! But don't worry, the product is safe and can be used. At times the boxes can be damaged while in transit, though the product itself is safe and in perfect condition. The pouch is sealed, it is just a simple cosmetic damage.
We apologize if a mistake was made in processing your order. Please email us immediately with your order number within 3 days of receiving shipment. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received. This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
We won't be able to accept any returns on any Food or Care items. The reason for this is because all of our products are perishable. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.